Landlord Ignoring Repairs?
Up To £10,000 Compensationand repairs completed
If your home has damp, mould, leaks, defective heating or other unresolved issues, we can review your case and connect you with a specialist solicitor who may be able to help.
If your landlord has been made aware of any of these issues and has failed to act, you may have a valid housing disrepair claim.
Damp and Mould Growth
Persistent black mould, damp patches or moisture on walls and ceilings that your landlord has been informed of and failed to resolve.
Leaks and Water Ingress
Leaking pipes, water coming through the roof, defective guttering, or water ingress through walls causing internal damage.
Heating and Boiler Failure
A defective boiler, broken central heating or inadequate heating that has been reported and not repaired within a reasonable period.
Faulty Electrics
Defective electrical installations, unsafe wiring, broken sockets or electrical hazards that your landlord has been notified about.
Structural Damage and Cracks
Significant cracks in walls, ceilings or floors, subsidence, or structural deterioration that presents a safety concern.
Pest Infestation
Mice, rats, insects or other pests resulting from structural defects in the property that your landlord has failed to address.
Drainage Issues
Blocked or defective drains, sewage problems, or inadequate drainage causing flooding or unhygienic conditions.
Defective Windows and Doors
Windows or doors that do not close, lock or seal properly, allowing draughts, damp or compromising security and safety.
Simple Process
How It Works
Three straightforward steps to get your housing disrepair enquiry reviewed by specialists.
1
Submit Your Details
Complete our short enquiry form with your contact details and a brief description of the disrepair issues at your property. It takes under two minutes.
2
We Review Your Enquiry
Our team will assess whether your claim may be eligible. We review each case individually to determine whether it is suitable for referral to a specialist solicitor.
3
We Match You with a Solicitor
If your enquiry is successful, we will match your case to a qualified specialist solicitor who has the expertise to assess and progress your housing disrepair claim on a no win no fee basis.
Sure Claim is a referral service. We are not a law firm and do not provide legal advice. Legal advice will come directly from the solicitor we connect you with.
Housing Disrepair Examples
Issues That Should Not Be Ignored
If you have reported any of these issues to your landlord and repairs have not been completed, you may be entitled to make a claim.
Damp & Mould
Damp and black mould
Black mould, damp patches and moisture on walls or ceilings can affect your health and should not be ignored by your landlord.
Leaks
Water leaks and ceiling damage
Unresolved leaks from ceilings, roofs or pipework can cause serious water damage, staining, broken plaster and unsafe living conditions.
Structural Defects
Structural defects and subsidence
Large cracks in brickwork, walls, ceilings or around windows may indicate structural movement or subsidence that requires proper repair.
Heating Failure
Broken heating and boiler issues
A faulty boiler, broken heating system or lack of hot water can make a home difficult to live in, especially during colder months.
Exterior Defects
Blocked guttering and exterior defects
Blocked gutters, defective external drainage or damaged exterior areas can cause water ingress, damp and further damage to the property.
Faulty Electrics
Exposed wiring and faulty electrics
Exposed wiring, broken sockets or unsafe electrical installations can create serious safety risks if your landlord has failed to deal with them.
FAQ
Questions We Are Often Asked
If your question is not answered here, please get in touch and we will be happy to help.
Yes. If your case is accepted by a solicitor through our referral service, it will typically be handled on a no win no fee basis. This means you will not pay any legal fees unless your claim is successful. The exact terms will be explained clearly by the solicitor before you agree to proceed.
Damp and mould are among the most common housing disrepair issues. If you have reported the problem to your landlord and they have failed to carry out necessary repairs within a reasonable time, you may have a valid claim. Submit your details and our team will review your situation.
If you have reported a disrepair issue to your landlord — by text, email or in writing — and they have failed to act within a reasonable period, this may form the basis of a valid claim. We will review your enquiry and, where appropriate, refer you to a specialist solicitor who can assess your options.
No. Sure Claim is a referral service. We are not a law firm and do not provide legal advice. Our role is to review your enquiry and, where eligible, match your case to a specialist housing disrepair solicitor who will advise you directly on your legal options.
Our team will review your enquiry and assess whether it is suitable for referral to a specialist solicitor. If your case is eligible, we will match you with a solicitor who will contact you directly to discuss your claim, explain the next steps, and confirm the no win no fee arrangement.
Once you submit your enquiry, our team will review it promptly. If your case is suitable, you will typically be contacted by a solicitor within a short period. The overall timeline of a housing disrepair claim will depend on the individual circumstances of your case, which the solicitor will explain in full.
We accept enquiries from tenants in both private rental properties and social housing, including housing association and local authority properties. The key requirement is that you have reported the disrepair to your landlord and they have failed to carry out necessary repairs within a reasonable time.
WhatsApp Enquiries
Have a Question About Your Housing Disrepair?
Contact our team directly through WhatsApp for any general enquiries. We’ll be happy to help.
Please do not send confidential legal documents or sensitive
financial information through WhatsApp unless requested.
Terms and Conditions
Last updated: June 2026
Please read these Terms and Conditions carefully before using Sure Claim and submitting an enquiry. By submitting your details, you agree to these terms.
1. About Sure Claim
Sure Claim is a claims referral service operated by Sure Claim Ltd, registered in England and Wales. We are not a law firm and are not regulated by the Solicitors Regulation Authority (SRA). We do not provide legal advice of any kind. Our sole service is to review initial housing disrepair enquiries and, where appropriate, refer eligible cases to regulated solicitors or authorised legal professionals.
2. Our Services
Sure Claim provides the following services:
Reviewing housing disrepair enquiries submitted through our website or by other means
Assessing whether an enquiry may be suitable for referral to a specialist solicitor
Connecting eligible enquiries with regulated solicitors or authorised legal professionals
We do not act as your legal representative at any stage. Any legal advice or representation will be provided solely by the solicitor or authorised professional to whom we refer your enquiry.
3. No Guarantee of Outcome
Submitting an enquiry through Sure Claim does not guarantee that your case will be accepted, that a solicitor will take on your matter, or that any compensation will be awarded. The acceptance of your case and all legal decisions rest entirely with the instructed solicitor, who will assess your claim independently based on its individual merits.
4. No Win No Fee
Where cases are referred to and accepted by a solicitor on a no win no fee (conditional fee agreement) basis, the terms of that arrangement are agreed directly between you and the solicitor. Sure Claim is not a party to that agreement. You should ensure you fully understand the terms before instructing a solicitor. No win no fee arrangements typically mean you pay no legal fees if your claim is unsuccessful, though success fees or other costs may apply where your claim succeeds — the solicitor will explain this clearly before you proceed.
5. Your Obligations
When submitting an enquiry through Sure Claim, you agree to:
Provide accurate, complete and truthful information about yourself and your circumstances
Notify us if your circumstances change
Not submit false, misleading or fraudulent enquiries
Provide only information that you have the right to share
We reserve the right to decline any enquiry that we believe to be fraudulent, misleading or otherwise unsuitable for referral.
6. Referral Fees
Sure Claim may receive a referral fee from the solicitor or authorised professional to whom your enquiry is referred. This does not affect the legal fees charged to you, which are governed solely by the agreement between you and your solicitor. The existence of any referral fee arrangement does not create any conflict of interest in our assessment of your enquiry.
7. Data Protection
We handle your personal data in accordance with our Privacy Policy and applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By submitting an enquiry, you consent to us processing your data as described in our Privacy Policy, including sharing it with relevant solicitors or authorised professionals where appropriate.
8. Limitation of Liability
Sure Claim accepts no liability for any loss or damage arising from your use of this website, the submission of an enquiry, or the actions or advice of any solicitor or legal professional to whom your case is referred. Our liability to you is limited to the services we directly provide, being the review and referral of enquiries. We do not accept liability for outcomes arising from legal proceedings or negotiations conducted by a solicitor.
9. Intellectual Property
All content on this website, including text, images and design, is the property of Sure Claim Ltd and is protected by applicable intellectual property law. You may not reproduce, distribute or otherwise use any content without our prior written consent.
10. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. The current version will always be published on this website. Continued use of our services following any changes constitutes your acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you have any questions about these Terms and Conditions, please contact us at info@sureclaim.co.uk or by post to our registered address.
Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Sure Claim Ltd collects, uses, stores and shares your personal information when you use our website or submit an enquiry. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Sure Claim Ltd is the data controller for the personal information we collect. We are a claims referral service registered in England and Wales. If you have any questions about how we use your data, please contact us at info@sureclaim.co.uk.
2. What Personal Information We Collect
When you submit an enquiry through our website, we may collect the following personal information:
Full name
Home address and postcode
Telephone number
Email address
Details of the disrepair issues at your property
Information about your tenancy (e.g. whether you are in social housing)
Any other details you choose to provide in your enquiry
We may also collect technical data when you visit our website, including your IP address, browser type, device information and pages visited, which we use for analytics purposes.
3. How We Use Your Personal Information
We use the personal information you provide to:
Review and process your housing disrepair enquiry
Assess whether your enquiry may be eligible for referral to a solicitor or authorised professional
Share your details with a regulated solicitor or authorised legal professional where appropriate
Contact you regarding your enquiry
Comply with our legal and regulatory obligations
Improve our services and website
4. Legal Basis for Processing
We process your personal data on the following legal bases:
Consent: You provide explicit consent when submitting your enquiry by ticking the consent checkbox on our form. You may withdraw your consent at any time by contacting us.
Legitimate interests: We may process certain data to operate and improve our service, where this does not override your privacy rights.
Legal obligation: Where required to do so by applicable law.
5. Sharing Your Personal Information
We may share your personal information with the following third parties:
Solicitors and authorised legal professionals: Where your enquiry is assessed as eligible, we will pass your details to a regulated solicitor or authorised legal professional who may contact you regarding your claim.
Service providers: We may use third-party service providers (such as form processing, CRM or email platforms) who process data on our behalf under strict data processing agreements.
Legal and regulatory authorities: Where required by law or court order.
We do not sell your personal data to third parties. We do not share your data for marketing purposes without your explicit consent.
6. How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. In general:
Enquiry data is retained for up to 6 years from the date of submission to comply with legal and regulatory requirements
If your enquiry is referred to a solicitor, they will have their own data retention policies which they will communicate to you
Website analytics data is retained for a shorter period in accordance with our cookie policy
7. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: You can ask us to delete your data in certain circumstances.
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can request your data in a portable format.
Right to object: You can object to processing based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@sureclaim.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of data transmitted to our website.
9. Cookies
Our website may use cookies to improve your browsing experience and to collect analytics data. You can manage your cookie preferences through your browser settings. For full details, please refer to our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on this website. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at: info@sureclaim.co.uk or by post to our registered address.
Damp & Mould
Leaks
Structural Defects
Heating Failure
Exterior Defects
Faulty Electrics